Terms of Service

Welcome to Ratee. These Terms of Service ("Terms") govern your access to and use of the Ratee mobile application and services (collectively, the "Service"). By downloading, installing, accessing, or using Ratee, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms in the app and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

Ratee is a mobile platform that enables users to:

• Scan product barcodes to access authentic product reviews
• Submit and share product reviews, ratings, and images
• Discover products through categories and hashtags
• Connect with other users and build a community around product reviews
• Earn points and achievements for contributing to the community

Ratee focuses primarily on cosmetics and beauty products, including skincare, makeup, haircare, and fragrances, and also covers dietary supplements.

Ratee is available on Google Play for Android devices and on the App Store for iPhone and iPad. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

To use certain features of Ratee, you must create an account, either directly with an email address and password, or by using Google Sign-In or Sign in with Apple. You are not required to use your real name — your username can be any handle of your choosing. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

See our Privacy Policy for details on what information we collect when you register, including if you choose to sign up with Google Sign-In or Sign in with Apple.

You retain ownership of any content you submit to Ratee, including reviews, ratings, images, and comments ("User Content"). By submitting User Content, you grant Ratee a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with the Service.

You represent and warrant that:

• You own or have the right to submit the User Content
• Your User Content does not violate any third-party rights, including intellectual property, privacy, or publicity rights
• Your User Content is accurate and not misleading
• Your User Content complies with all applicable laws and regulations

We reserve the right to remove any User Content that violates these Terms or our Community Guidelines.

You agree not to:

• Submit false, misleading, or fraudulent reviews or ratings
• Post content that is illegal, harmful, threatening, abusive, harassing, defamatory, or obscene
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Violate any applicable laws or regulations
• Interfere with or disrupt the Service or servers connected to the Service
• Use automated systems (bots, scrapers) to access the Service without permission
• Attempt to gain unauthorized access to any portion of the Service
• Spam, harass, or abuse other users
• Post content that contains viruses, malware, or other harmful code

Ratee has ZERO TOLERANCE for objectionable content and abusive users.

Objectionable content includes, without limitation:

• Harassment, bullying, threats, or intimidation of any person
• Hate speech or content attacking or demeaning a person or group on the basis of race, ethnicity, national origin, religion, disability, disease, age, sexual orientation, gender, or gender identity
• Sexually explicit, pornographic, or otherwise obscene material
• Graphic violence, or content promoting self-harm, suicide, or eating disorders
• Content promoting illegal activity, or the sale of illegal or regulated goods
• Fraudulent, deceptive, or manipulated reviews, ratings, and product information
• Personal or private information about any person shared without their consent
• Impersonation of any person, brand, or organization

HOW WE ENFORCE THIS

We review every report of objectionable content or abusive behaviour, and we act on it within 24 hours. Acting on a report means removing the offending content and ejecting the user who provided it. Accounts that repeatedly violate these guidelines are terminated permanently, without refund and without notice.

We also filter submitted content automatically before it is published, and content flagged by those filters is withheld pending review.

WHAT YOU CAN DO

• REPORT: every review, question, answer, photo, product and account carries a report option in its menu. Reports are confidential and the person you report is not told who reported them.
• BLOCK: open any user's profile and choose Block. Blocking is immediate and mutual — their reviews, questions, answers and comments disappear from your view, and yours disappear from theirs. Blocking someone also files a report so our moderators can review their behaviour. You can see and undo your blocks at any time in Settings › Blocked accounts.

By using Ratee you agree that you will not post objectionable content or behave abusively toward other users, and you acknowledge that doing so will result in the removal of your content and the termination of your account.

The Service, including its original content, features, and functionality, is owned by Ratee and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

The Ratee name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Ratee or its affiliates. You may not use such marks without our prior written permission.

You may not copy, modify, distribute, sell, or lease any part of the Service or included software, nor may you reverse engineer or attempt to extract the source code of the Service.

Ratee may offer points, rewards, and achievements for certain activities on the platform. These are provided at our discretion and may be modified, suspended, or terminated at any time. Points and rewards have no monetary value and cannot be exchanged for cash or other consideration.

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

You may terminate your account at any time by using the account deletion feature in the app settings. Upon termination, your right to use the Service will immediately cease.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not guarantee that the Service will be uninterrupted, secure, or error-free. We are not responsible for the accuracy, completeness, or usefulness of any User Content.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RATEE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

You agree to indemnify, defend, and hold harmless Ratee and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Service, your User Content, or your violation of these Terms.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Ratee operates, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration, except where prohibited by law.

If you have any questions about these Terms, wish to report objectionable content or an abusive user, or need to reach us about a moderation decision, contact us at:

contacts@ratee.app

We respond to reports of objectionable content and abusive behaviour within 24 hours.